Shipping policy

ORDER PROCESSING: Please allow 1 working day to process your order

LOCAL DELIVERY: During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for all over Malaysia. If the local delivery option does not show up during checkout, you can contact us on WhatsApp [011-56856080].

Orders placed before 9 p.m during store hours 9 a.m until 9 p.m will be shipped out the next day. Orders placed outside of these hours will be shipped out the day after tomorrow.

FLAT RATE SHIPPING: Orders are generally shipped with using DHL delivery standard is 2 - 7 days. Flat rate shipping fee is free to orders shipping to Malaysia and Singapore.

REFUNDS, RETURNS AND EXCHANGES: We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at purefifone@gmail.com with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at purefifone@gmail.com